Frequently Asked Questions
Everything you need to know about our single-origin spices and shipping.
What makes your spices different from grocery store brands?
We source our spices directly from smallholder farmers around the world. By bypassing traditional supply chains, we ensure our spices are fresher, more flavorful, and that farmers are paid significantly above Fair Trade standards.
How long do your spices stay fresh?
While spices don't technically expire, they lose potency over time. Our whole spices generally stay fresh for 2-3 years, while ground spices are best used within 1-2 years. Store them in a cool, dark place to maximize shelf life.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout based on the weight of your order.
Are your products organic?
Many of our partner farmers use organic and sustainable growing practices. While not every small farm has the resources for official international certification, we prioritize chemical-free farming and transparency in every harvest.
What is your return policy?
Since spices are a food product, we cannot accept returns for health and safety reasons. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact us within 30 days for a replacement or refund.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates on your delivery status.