Returns & Exchanges

Due to the perishable nature of our single-origin spices, we generally cannot accept returns, but we are committed to ensuring you are 100% satisfied with your kitchen staples. If your order arrives damaged or doesn't meet your expectations, please reach out to our team within 30 days of purchase.

Return Process

• 1.
  Contact Support

  Send an email to our customer care team with your order number and a brief explanation of the issue with your spices.

• 2.
  Provide Documentation

  For items damaged during transit, please include a clear photo of the packaging and product labels to help us improve our shipping process.

• 3.
  Resolution Review

  Our team will review your request within 2 business days to determine the best solution, such as a replacement or store credit.

• 4.
  Receive Replacement

  Once approved, we will ship out your replacement spices or issue a refund to your original payment method immediately.